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Ticketing Workflow (97)

How do I export my tickets from Freshdesk?

Modified on Mon, 16 Feb at 1:34 PM
How to respond to multiple tickets with a common reply?

Modified on Fri, 2 Jun, 2023 at 4:29 PM
Can I customise the fields under the Tickets tab?

Modified on Fri, 25 Jun, 2021 at 6:00 PM
Is there a possibility for a customer to check the status of their ticket without logging in?

Modified on Fri, 25 Jun, 2021 at 6:02 PM
How can the customer change the priority and type of a ticket?

Modified on Fri, 25 Jun, 2021 at 6:03 PM
How can customers view their previous conversations after a ticket is closed?

Modified on Fri, 25 Jun, 2021 at 6:04 PM
How many tickets can I link to a tracker?

Modified on Mon, 17 Dec, 2018 at 3:10 PM
Can I download attachments using a Public Ticket URL without being logged in?

Modified on Wed, 12 Jul, 2017 at 2:57 PM
Can details apart from the contact details in Freshdesk be retrieved for a particular requester?

Modified on Tue, 25 Jul, 2017 at 10:25 PM
Can I receive a sound notification when a new ticket comes in?

Modified on Tue, 25 Jul, 2023 at 3:36 PM