Self Service Portal (19)
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What is Freshdesk?
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How do I create a new Freshdesk Account?
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How do I restrict customers from editing the ticket properties after a ticket is submitted?
Contacts & Companies (13)
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How can I onboard my customers into Freshdesk?
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How do I send an activation email to the customers to start using their portal?
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How can I send activation emails in bulk?
Helpdesk Rebranding (11)
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What is the difference between the New > Ticket and the New > Email option?
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How do I auto-fill fields when I'm creating a new ticket as an Agent?
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How do I save the filters I apply under the Tickets tab?
Help on Login & SSO (23)
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How can I login to my account?
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Why am I not able to login to my Freshdesk account?
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How does SSO in Freshdesk work?
SSL & Security (14)
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Data storage and data security in Freshdesk
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Why are we getting a 'connection insecure' error when we try to access our support URL?
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What is the pricing for SSL certificates? Does it differ with respect to plan?
Social (13)
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Are Facebook posts real-time?
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Why am I not able to associate my Facebook page with Freshdesk?
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Why are my company's posts not being converted to tickets, even though I've selected that option?
Ticketing Workflow (97)
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How do I create a custom ticket view?
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How do I specify time range for export?
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Where is the option to forward a ticket ?
Automatic Ticket Distribution (9)
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Does the Round-Robin functionality work only during business hours?
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Does the Round-Robin assign tickets in alphabetical order?
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What happens to a ticket when the caps for all agents are met?
Business Hours & SLAs (15)
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What is an SLA and how do I create a new SLA policy?
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Can individual SLA policies be set up for different companies?
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When a ticket is created, does the timer start right away? How can I stop the timer when I respond to a customer?
Reports (49)
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What are the different types of reports available across various plans in Freshdesk?
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How to periodically schedule the available reports?
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How to export tickets to a particular email address?
Analytics (19)
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I belong to Estate plan. But, why am I not able to create a custom report?
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What is the difference between Curated and Custom reports?
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How to find out the raw data belonging to a particular widget?
Knowledge Base (24)
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Is there way to add tickets automatically to the solutions or knowledge base?
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What is Multilingual Knowledge Base / Which plan can I see this in?
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How to add an article in its translated version ?
Community & Forums (16)
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From which plan is the Forums available in Freshdesk?
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What is the hierarchy of the community forums in Freshdesk?
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How to automatically convert forum topics to tickets?
Mobile & Apps (11)
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I am trying to setup the helpdesk on my iPhone and it's prompts me for my company url. Please help me!
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Can I use my custom vanity URL to login to the Freshdesk mobile app?
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Can I use the SSO that I've set up to log into the Freshdesk mobile app?
Multiple Products (22)
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What do you mean by multiple products?
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Why would I need to set up Multiple Products in Freshdesk?
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How do I set up multiple products on a portal?
Arcade & Gamification (7)
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How are the points calculated for the Leaderboard?
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How can I reset the gamification points?
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How do I create custom quests?
Customer Satisfaction Surveys (12)
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How can I have more than a 3 point scale on my Customer satisfaction surveys?
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How do I change the Survey Pitch?
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How can I have a questionnaire after the default survey is sent out?
Accounts - Plans & Billing (25)
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How do I export the data in my account?
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How do I export my helpdesk data?
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How can I change the company name in my Freshdesk account?
Integrations (25)
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How to add Apps to my Freshdesk Account?
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Why is it that a comment in JIRA is added in Freshdesk under a different username?
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Why is a ticket created in Freshdesk whenever a comment is added in JIRA?
Advanced Ticketing features (47)
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How to create parent and child tickets?
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When does Shared Ownership come into play?
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Is it possible to link tickets in Freshdesk?
Dashboard (10)
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'Error loading widget' - Error message on Team Dashboards
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How to check the agent's availability for automatic ticket assignment?
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Which ticket statuses are considered in the On-Hold count?
Admin Settings (21)
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I want to login as Administrator
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Can I download Freshdesk?
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How to make myself an Account Administrator?
Field Service Management (18)
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I do not see the Field Service Management option in the Admin tab. Why?
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How much do field technician licenses cost?
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Can I use Freshdesk without Field Service Management or Field Technician licenses?
Other Products (17)
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What is Freshconnect?
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How can I start a conversation with an external member using Freshconnect?
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How will I be notified in Freschconnect?
Troubleshooting-Errors (5)
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What should I do if I get an error message in Freshdesk?
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My Freshdesk page is loading very slowly, what should I do?
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I am facing a latency issue with Freshdesk and it is not loading