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Ticketing Workflow (97)

Where can I view the tickets in my account - how can I sort my queue?

Modified on Fri, 21 Jul, 2023 at 2:05 PM
How do I notify my team members about the proceedings of the tickets?

Modified on Wed, 21 Nov, 2018 at 12:44 PM
How to sort my tickets such that the oldest tickets are on the top of the tickets queue?

Modified on Mon, 24 Jul, 2023 at 4:31 PM
How does a ticket get marked as spam?

Modified on Wed, 22 Apr, 2020 at 10:52 AM
Every ticket for a particular user goes to Spam. Is there a place where we can “clear” the user's email?

Modified on Fri, 21 Jul, 2023 at 4:10 PM
Will agents be able to respond to tickets on their smartphones using Freshdesk?

Modified on Wed, 21 Nov, 2018 at 12:50 PM
How do I view deleted tickets?

Modified on Wed, 12 Dec, 2018 at 1:43 PM
How do I view the Archived Tickets on my account?

Modified on Thu, 19 May, 2022 at 1:58 PM
How to filter tickets by creation date?

Modified on Mon, 22 May, 2023 at 11:04 AM
Is there an option to add more than one email address in 'TO' when replying?

Modified on Mon, 17 Dec, 2018 at 3:13 PM