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Ticketing Workflow (97)

I want to insert a footer into all my replies. How do I do this?

Modified on Fri, 25 Jun, 2021 at 5:41 PM
How to close a ticket without sending an email notification to the customer?

Modified on Fri, 25 Jun, 2021 at 5:42 PM
Is it possible to forward the ticket to an email address whenever a new ticket is created ?

Modified on Mon, 28 Aug, 2023 at 8:38 PM
Is it possible to add another agent to a ticket?

Modified on Wed, 12 Jul, 2017 at 3:22 PM
How do you check if an agent is looking at the same ticket ?

Modified on Tue, 22 Aug, 2023 at 7:48 PM
How do we check if an agent is answering/replying to your ticket ?

Modified on Tue, 25 Jul, 2017 at 7:39 PM
How do I view the updates made to a ticket?

Modified on Tue, 25 Jul, 2017 at 10:31 PM
Can the Admin and Agents view the same system activities in automations?

Modified on Tue, 25 Jul, 2017 at 10:47 PM
While merging tickets, is it possible to change the content of the auto response?

Modified on Tue, 11 Jul, 2017 at 9:26 PM
How to exclude the full email thread in each customer reply to a ticket?

Modified on Mon, 17 Dec, 2018 at 3:15 PM