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How do I set up an automation based on the Subject or Body of the email?
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How to send customer satisfaction survey only to tickets that meet certain conditions?
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How can I disable the email notification sent to requesters upon ticket creation based on the ticket's properties?
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Can I have different email notifications for different groups?
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How do I restrict a particular domain from creating tickets on our service desk?
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How can I set up follow-up emails for requesters who haven't responded to our emails?
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How can I make the supervisor run only once to prevent multiple notifications?
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Is there a way to find out the exact times when the Supervisor runs?
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How can I receive email notifications for updates and replies on all tickets, even those that aren't assigned to me?
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Will the Supervisor rule run in Business or Calendar hours?