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Automations and Triggers (59)

If an agent creates a Canned Response, is there a way to send it to all agents?

Modified on Thu, 7 May, 2020 at 4:14 PM
Are automations case sensitive when we use the "Subject/Description contains.."?

Modified on Wed, 19 May, 2021 at 6:55 PM
Can I give agents access to create canned responses?

Modified on Thu, 7 May, 2020 at 4:15 PM
How do I filter tickets using checkboxes?

Modified on Wed, 24 May, 2023 at 2:02 PM
Is a note considered as an interaction?

Modified on Mon, 10 Apr, 2023 at 10:21 AM
Is it possible to allocate tags to several existing tickets at once?

Modified on Thu, 7 May, 2020 at 4:18 PM
How can I automatically move emails from a specific sender with specific subject or body to the spam folder?

Modified on Mon, 10 Apr, 2023 at 10:29 AM
Can I use minutes/days since instead of the "Hours since" option in the supervisor ?

Modified on Wed, 18 Sep, 2019 at 4:47 AM
What is a Scenario Automation ?

Modified on Wed, 18 Sep, 2019 at 4:47 AM
Can Agents set up their personal Scenario Automations?

Modified on Mon, 10 Apr, 2023 at 10:46 AM