Skip to main content

Automations and Triggers (59)

How do I setup a Scenario Automation as an Admin?

Modified on Mon, 10 Apr, 2023 at 10:50 AM
How do I restrict scenarios to specific agents ?

Modified on Mon, 10 Apr, 2023 at 11:31 AM
Can we add notes to tickets in an automated way?

Modified on Thu, 7 May, 2020 at 4:19 PM
If I choose "Send Email to..." or "Add Note" using Scenario Automations, would I have the option to add an attachment?

Modified on Wed, 18 Sep, 2019 at 4:52 AM
How to automatically reopen the ticket when the customer responds?

Modified on Wed, 18 Sep, 2019 at 4:52 AM
Is there any way that I can send an attachment to the requester automatically?

Modified on Thu, 7 May, 2020 at 4:19 PM
How can I receive email notifications for all/specific tickets when a requester replies and I am not the assigned agent?

Modified on Mon, 10 Apr, 2023 at 10:52 AM
How do I delete all the tickets in my Service Desk automatically?

Modified on Tue, 16 May, 2023 at 10:03 AM
How do I export tickets with a common subject line?

Modified on Wed, 18 Sep, 2019 at 5:02 AM
Bulk update a field across multiple tickets

Modified on Tue, 30 Jun at 12:20 PM