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Automations and Triggers (59)

On which tickets would the Supervisor act?

Modified on Wed, 18 Sep, 2019 at 4:25 AM
How can I automatically close tickets with the status 'Waiting on 3rd party' after a few days?

Modified on Wed, 18 Sep, 2019 at 4:30 AM
How can I send an email to a manager when negative feedback (survey) is received?

Modified on Wed, 18 Sep, 2019 at 4:31 AM
How can I notify the requester about a change in Ticket Priority?

Modified on Thu, 6 Apr, 2023 at 3:23 PM
How can we access the last public note added to a ticket and send it via a webhook in Freshservice?

Modified on Wed, 3 May, 2023 at 10:40 AM
How to disable ticket reopened notification alerts for agents when the requester responds?

Modified on Thu, 6 Apr, 2023 at 3:27 PM
How can I assign a ticket to the last responding agent automatically?

Modified on Thu, 6 Apr, 2023 at 3:19 PM
When do I use a supervisor rule?

Modified on Mon, 10 Apr, 2023 at 10:17 AM
How can I prevent a closed ticket from reopening when a requester replies?

Modified on Wed, 10 May, 2023 at 10:49 AM
How does the supervisor work ?

Modified on Wed, 18 Sep, 2019 at 4:37 AM