A conversation will be marked as Away (Offline) conversation when,
It gets started (created or reopened) outside business hours through the Away (Offline) Experience flow.
An ongoing conversation has a follow-up message outside business hours will be marked as Away (Offline) conversations.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article