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Advanced Ticketing features (47)

What happens when you mark a parent ticket as spam?

Modified on Tue, 30 May, 2017 at 12:53 PM
Is it possible to link multiple tickets at once?

Modified on Mon, 18 Jan, 2021 at 9:00 PM
Can we filter out tickets based on parent and child tickets?

Modified on Thu, 20 Apr, 2023 at 3:06 PM
Is it possible to link tickets using automations ?

Modified on Thu, 6 Apr, 2017 at 4:38 PM
Can we filter out child tickets based on parent ticket?

Modified on Tue, 30 May, 2017 at 12:53 PM
Can a linked ticket also be a child/parent ticket ?

Modified on Fri, 22 Feb, 2019 at 1:24 PM
What are the mandatory fields while creating a new tracker?

Modified on Tue, 27 Jun, 2023 at 11:07 AM
Is there a way to disable the 'link to a tracker' option for specific groups/agents?

Modified on Thu, 20 Apr, 2023 at 3:26 PM
Can an agent link a ticket to any tracker?

Modified on Mon, 18 Jan, 2021 at 9:02 PM
Would an agent with Restricted access be able to view Shared Ownership tickets?

Modified on Thu, 29 Jun, 2017 at 11:54 PM