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Reports (49)

Where can I see the total number of tickets that were reassigned by one group to another?

Modified on Sun, 4 Feb, 2018 at 1:46 AM
How do I find the number of replies sent by my agents?

Modified on Fri, 21 Jul, 2017 at 3:50 PM
Will non- business hours be counted in calculating resolution time?

Modified on Thu, 13 Dec, 2018 at 5:57 PM
In the Phone Summary Report, what does "Unanswered Call" mean?

Modified on Tue, 19 Jun, 2018 at 7:35 PM
Do "Waiting on Customer" and "Waiting on Third Party" statuses affect the average response time?

Modified on Fri, 21 Jul, 2017 at 3:07 PM
How does the Top-Customer Analysis Report work?

Modified on Wed, 12 Dec, 2018 at 10:43 AM
I see that there is a new reporting feature called "Ticket lifecycle" added to my panel. Please brief me about this.

Modified on Tue, 11 Apr, 2023 at 4:51 PM
From which plan is the new dashboard available?

Modified on Tue, 11 Apr, 2023 at 4:51 PM
What are the different snapshots available in the new dashboard ?

Modified on Wed, 26 Jul, 2017 at 2:18 AM
How to change the view of dashboard to admin snapshot?

Modified on Wed, 26 Jul, 2017 at 2:15 AM