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Reports (49)

Are reporting metrics calculated based on Calendar hours or Business hours?

Modified on Sat, 26 Jun, 2021 at 2:27 AM
How to delete a scheduled report?

Modified on Wed, 18 Apr, 2018 at 12:29 PM
How to get an export of tickets that have violated SLA?

Modified on Wed, 12 Sep, 2018 at 2:38 PM
Are there any limitations in the drill-down option for the Reports?

Modified on Thu, 20 Jul, 2017 at 2:02 AM
Is it possible to filter a report based on a custom text field?

Modified on Thu, 20 Jul, 2017 at 2:02 PM
Is it possible to filter tickets based on ticket status?

Modified on Thu, 20 Jul, 2017 at 6:31 PM
Can I change the default values while running a report?

Modified on Fri, 21 Jul, 2017 at 3:26 PM
What are the metrics displayed in Helpdesk In-depth report?

Modified on Thu, 20 Jul, 2017 at 6:34 PM
Why can't I filter based on Agent and Group in the Helpdesk in-depth report?

Modified on Tue, 11 Apr, 2023 at 4:45 PM
Why am I not able to filter the Helpdesk In-depth Report based on group and agent name?

Modified on Tue, 11 Apr, 2023 at 4:46 PM