Configuring phone numbers correctly

Summary

Before you create an on-call schedule that includes SMS and/or phone calls as notification channels, ensure that the contact numbers of agents to be mapped to an on-call schedule are in the right format. 

Process

A valid number:

• Starts with +
• Has a valid country code
• Can have space, comma, dot, (), -

Examples of correctly formatted phone numbers:

• +11234567890
• +1 (123) 456-7890
• +1 123 456 7890
• +1 123.456.7890

Examples of incorrectly formatted phone numbers:

• 1234567890
• 11234567890
• 0011234567890
• (123)456 7890

When both – mobile and landline (work) numbers  – are available, the On-Call Management module will first reach out to the mobile number. 

Next>> Create an on-call schedule