Use WhatsApp to notify on-call agents and enable them to acknowledge, escalate, or resolve an incident. To ensure that on-call agents receive notifications on their WhatsApp number:
- Ensure that the WhatsApp number is configured in their Agent Profile
- WhatsApp is selected as a channel of notification for an on-call schedule
This capability is available in all geographies except:
- China
- North Korea
- Syria
- Qatar
- UAE
Notifications on WhatsApp is a preferred alternative in geographies where notifications cannot be sent over SMS due to regulatory issues.
Examples of notifications over WhatsApp
What to read next:
Respond to critical incidents using the Freshservice mobile app
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