We can use Workflow automation to trigger automation scenarios for a Specific Item or a Service Category. You can choose the condition to be “Requested items include” or “Service category.”
Eg: When there is a service request is raised with a request for Asset Type as Laptop, it can be automatically assigned to the Hardware Team.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article