Skip to main content

Exploring Curated Reports (24)

Leverage in-built Freshdesk reports to get an instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.

Introducing New Curated Reports for Better Insights

Modified on Mon, 1 Dec, 2025 at 11:38 AM
Overview of Curated Reports

Modified on Mon, 9 Sep, 2024 at 3:48 PM
Ticket Volume Trends Report

Modified on Fri, 26 May, 2023 at 4:07 PM
Helpdesk Ticket Volume Report

Modified on Fri, 31 Mar, 2023 at 3:04 PM
Helpdesk Performance Report

Modified on Thu, 27 Apr, 2023 at 4:18 PM
Average first response time in Analytics (Helpdesk Performance)

Modified on Fri, 26 May, 2023 at 4:08 PM
Average resolution time in Analytics (Helpdesk Performance)

Modified on Thu, 27 Apr, 2023 at 4:39 PM
Average response time in Analytics (Helpdesk Performance)

Modified on Fri, 26 May, 2023 at 4:05 PM
Average first assign time in Analytics (Helpdesk Performance)

Modified on Thu, 27 Apr, 2023 at 4:41 PM
First contact resolution in Analytics (Helpdesk Performance)

Modified on Fri, 26 May, 2023 at 4:06 PM