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Exploring Curated Reports (24)

Leverage in-built Freshdesk reports to get an instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.

Tickets first responded within SLA in Analytics (Helpdesk Performance)

Modified on Fri, 26 May, 2023 at 3:45 PM
Tickets resolved within SLA in Analytics (Helpdesk Performance)

Modified on Fri, 26 May, 2023 at 4:03 PM
Understanding the curated knowledge base reports

Modified on Mon, 3 Oct, 2022 at 5:43 PM
Performance Distribution Report in Analytics

Modified on Fri, 16 Jun, 2023 at 5:20 PM
Agent Performance Report in Analytics

Modified on Mon, 19 Jun, 2023 at 11:35 AM
Group Performance Report in Analytics

Modified on Mon, 19 Jun, 2023 at 12:24 PM
Time Sheet Summary Report in Analytics

Modified on Tue, 30 May, 2023 at 2:29 PM
Ticket Lifecycle Report in Analytics

Modified on Wed, 12 Jun, 2024 at 2:59 PM
Average Handling Time Report

Modified on Fri, 11 Mar, 2022 at 2:23 PM
Top Customer Analysis Report in Analytics

Modified on Wed, 12 Jun, 2024 at 4:21 PM