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How do we check if an agent is answering/replying to your ticket?
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How can the requester change the priority of a ticket?
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How can requesters view their previous conversations after a ticket is closed?
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Can I download attachments using a Public Ticket URL without being logged in?
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Can details apart from the contact details in Freshservice be retrieved for a particular requester?
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Can I receive a sound notification when a new ticket comes in?
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Can I schedule a recurring ticket in Freshservice?
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How to remove the ticket number that appears in the subject of email notifications?
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How can we track time on a ticket?
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How to automatically stop the Time Tracker?