The Agent collision feature on the ticket view page displays information about other agents who are currently viewing and replying to the same ticket. You can check this from the eye icon/pencil icon on top of the ticket just below the ticket ID information. The name of these agents would be listed as ‘Currently replying’ on the ticket.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article