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Ticket Actions (22)

Adding an existing solution as a response to a ticket

Modified on Mon, 17 Oct, 2022 at 3:56 PM
Adding Time Entries to your Tickets, Problems, Changes, and Releases

Modified on Mon, 17 Nov, 2025 at 4:41 PM
Adding Child Tickets to Incidents in Freshservice

Modified on Thu, 28 Sep, 2023 at 10:42 AM
Using canned responses in ticket replies

Modified on Mon, 1 Dec, 2025 at 9:05 PM
Linking incidents to existing or new problems

Modified on Mon, 1 Dec, 2025 at 1:01 PM
Adding custom fields for Time Entries

Modified on Mon, 8 Apr, 2024 at 2:37 PM
Viewing Ticket activity history

Modified on Wed, 19 Oct, 2022 at 10:17 AM
Deflect email queries with Email Bot

Modified on Mon, 9 Mar at 1:37 PM
Forwarding tickets to a third party

Modified on Mon, 8 Apr, 2024 at 2:42 PM
Performing actions on tickets using Email Commands

Modified on Tue, 18 Nov, 2025 at 5:44 PM