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Business Hours & SLAs (15)

How to set holidays and change calendar holidays to working day?

Modified on Wed, 28 Jun, 2023 at 2:41 PM
How do I change the Helpdesk's TimeZone?

Modified on Fri, 25 Jun, 2021 at 9:33 PM
How do I change my Agent Profile's TimeZone?

Modified on Tue, 18 Apr, 2023 at 11:51 AM
Will the reopening of a Resolved ticket count against Average Resolution time?

Modified on Fri, 25 Jun, 2021 at 9:38 PM
Is it possible to display the clock in the 24-hour time format?

Modified on Mon, 17 Jul, 2017 at 9:13 PM