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User Management

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User Management (23)

Setting agent roles and permissions

Modified on Fri, 21 Nov, 2025 at 1:46 PM
Importing Agent Information

Modified on Tue, 3 Oct, 2023 at 3:15 PM
How to find the User ID (or Responder ID) of an agent

Modified on Thu, 1 Dec, 2022 at 12:25 PM
Exporting Agent Information

Modified on Tue, 3 Oct, 2023 at 3:16 PM
Merging Requesters in Freshservice

Modified on Tue, 27 Aug, 2024 at 10:51 PM
Create and Manage Agent Groups

Modified on Wed, 3 Apr, 2024 at 3:46 PM
Add Members/Observers to Agent Groups

Modified on Thu, 2 Jul at 12:22 AM
Automatically Associating Contacts with Companies

Modified on Fri, 8 Feb, 2019 at 9:45 AM
Importing departments/companies using a CSV file

Modified on Mon, 13 Nov, 2023 at 6:17 PM
Merging users in Freshservice (Advanced scenarios)

Modified on Thu, 19 Mar at 4:07 PM

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