Support Guide: Introduction to Self Service Portal (9)
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Branding your service desk with your name and theme
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Logging in and accessing your service desk
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Using a Vanity Support URL and pointing the CNAME in Freshservice
User Management (23)
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Understanding Full-time vs. Occasional agents
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Setting up a Password Policy in Freshservice
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Adding Custom Fields for Users (Requesters & Agents) in Freshservice
Single Sign On and Remote Authentication (4)
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Setting Up Active Directory Single Sign On (SSO) for Remote Authentication
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Set up Microsoft Entra ID single sign-on in Freshservice
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Finding the SHA-256 fingerprint from your Identity Provider (Azure, Okta and Onelogin)
Form fields and Form templates (16)
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Set up form fields for tickets, problems, changes, releases, and tasks
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Using Dependent Fields with Tickets, Problems, Changes and Releases
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Understanding different types of Ticket Fields and their importance in Freshservice
Email Notifications (5)
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Configuring Email Notifications For New Tickets
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Manage email notifications
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Email Notification for Expiring Assets
Freshworks Email Service Migration (4)
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Migrating from SendGrid to Freshworks Email Service (US)
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Migrating from SendGrid to Freshworks Email Service (EU)
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Migrating from SendGrid to Freshworks Email Service (AU)
Critical product announcements (11)
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Freshservice Biannual Updates: November 2026
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Freshservice Biannual Updates: May 2026
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Freshservice Biannual Updates: November 2025
No code portal (6)
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Build portals on the fly the no-code way
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Common actions supported by No code portal builder
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Managing Header and Banner sections