Cancel a Journey Request

IN THIS ARTICLE

• Why cancel a Journey request?
• How to cancel a Journey request?
• What happens when you cancel a journey request?

If the Admin has granted you cancellation permission, you can cancel the journey request at any time after initiation and before completion. 

Why cancel a Journey request?

You might need to cancel a journey request in situations such as:

• The new hire did not join the organization.

• The employee’s role or department changed, requiring a different onboarding process.

• Duplicate or incorrect journey requests were submitted.

• The request created is no longer relevant.

How to cancel a Journey request?

Perform the following steps to cancel a journey request:

1. Open the journey details page of the journey request you want to cancel.

2. If cancellation permission is enabled, a Cancel Journey button will appear in the upper right corner of the screen.
   

3. Click Cancel Journey and confirm the action.

What happens when you cancel a journey request?

• The journey request status changes to Cancelled.
• All open activities and tasks are stopped and marked as Cancelled.

• Notifications are sent to relevant stakeholders, such as the initiator, managers, and assigned agents.

• Any service requests linked to the journey request will be cancelled.

• All activities remain recorded for audit and tracking purposes.