The KakaoTalk app for Freshchat enables your agents to engage with your customers via KakaoTalk.

Prerequisites

Ensure that you have the following to get started with KakaoTalk for Freshchat:

1. KakaoTalk Business Channel and associated credentials
2. Sender Key: Contact support@wedosoft.net with your KakaoTalk Channel ID and they'll fetch the key from their backend.
3. Consumption-Based Billing Process Alignment: Since KakaoTalk has consumption-based charges, We Do Soft will raise monthly invoices with a Net15 payment cycle. Contact support@wedosoft.net with your billing information.

Install the KakaoTalk app

To install the KakaoTalk app:

1. Login to Freshchat as an admin. Go to Admin Settings > Marketplace and Integrations > Marketplace Apps.
2. Search for "KakaoTalk Integration".
3. Click Try for free and then click Install.
4. On the configuration page, provided the requested details.
   • Freshchat credentials: Under the APIs for Conversations section, provide your App ID in the URL field and your API Key in the API Key field.
     
     
   • KakaoTalk credentials: Provide your Kakao_Account_Id in the Account ID / Business ID field and Kakao_Sender_Key in the Sender Key field.
     

     IPARAM	KAKAO Param	Description
     Kakao_Account_ID	UUID	An ID a business chooses when setting up their Kakao Business account channel.
     Kakao_Sender_Key	Sender_Key	ID for the Kakao Channel chat entity / user.

     
     
   • Channel and Group: In the Channel and Group dropdowns, select a topic and group to use in KakaoTalk conversations.
     
5. After completing installation, contact support@wedosoft.netfor backend approval.
   • We Do Soft will approve your account by verifying your invoice details.
   • After that, your KakaoTalk—Freshchat integration is ready to use.