Bring better ticket context into your collaboration tools

Minimize app hopping by enabling everything your agents and approvers need to manage and respond to tickets on collaboration tools. 

With the latest enhancements to Servicebot, we bring better context for service requests and incidents into your collaboration tools to:

• Manage approvals with better service request context, visibility into attachments and with context from other approvers

• Quickly view latest conversations attached to the ticket
  
  

Approvals with better context

While approving tickets requesting for hardware or materials, you’d want to know in detail about the items requested to approve/reject with relevant context. With our latest enhancements, you can:

• Get complete context about requested items, ticket status, priority, and any other custom details needed for the service request. View and access files attached to your service request right within your collaboration platform.
  
  

• When multiple approvers are involved, use the Approval status option to view who has approved / rejected this request. Also see the comments they have added while performing the action. 

• While approving requests, there’s a chance that other approvers have approved/rejected tickets. To avoid conflicting approvals, Servicebot notifies you when you try to approve / reject tickets that were already approved / rejected / canceled. 
  
  

Reply and view ticket conversations 

View recent ticket conversations (up to 10) and respond to tickets as replies or private notes.