The Self-service bot supports a wide variety of input options that you can make use of, which include but are not limited to:
- Alphanumeric input
- Articles
- Buttons
- Carousels
- Custom
- Date
- Dropdowns
- Feedback
- File & image
- Lists (WhatsApp)
- Number
- Text fields
- Time
- Customer details (Email, language, name, phone number)
You can read more about the different input options here.
You can also deploy bots on other channels. The input options will also change depending on the channel in which you are deploying the widget. Here's a quick overview of the different input options available across the different channels where you can deploy the bot.
| Features | Conversations widget | Self-service widget | Messaging channels (Facebook, WhatsApp, LINE, ABC) |
|---|---|---|---|
| API Calls | Supported | Supported | Supported |
| Articles | Supported | Supported | Not supported |
| Buttons | Supported | Supported | Supported |
| Campaigns | Supported | Not supported | Not applicable |
| Carousels | Supported | Supported | Supported |
| Date and time picker | Supported | Supported | Not applicable |
| Dropdowns | Supported | Supported | Supported |
| Flows | Supported | Supported | Supported |
| Files, video, and audio | Supported | Supported | Supported |
| Images | Supported | Supported | Supported |
| Live chat | Supported | Supported | Supported |
| Rating | Not supported | Supported | Not applicable |
| Text fields & URL inputs | Supported | Supported | Supported |
| Topics | Supported | Not supported | Not applicable |
| Typical response time | Supported | Not supported | Not supported |
| Typing indicator | Supported | Not supported | Not supported |
| Widget actions | Supported | Supported | Not applicable |
Note: Features marked as not applicable are not technically supported in the respective channels. For example, the widget actions are not technically supported in messaging channels.
We shall start offering those features if they are available those channels.
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