Do you have any cancellation fees?

No. Freshchat does not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your billing cycle.

• To delete your account, navigate to Admin settings > Account settings > Account

Here you will see options to update your account details, such as your name, company name, email, phone, export your data, and cancel your account.

• Click on the Request cancellation button on the sidebar.
• You will be asked to reconfirm with a popup.
• Once you confirm, your account will be canceled within 21 days. This will be displayed as a banner in your account. Here's how it'll look like:
  
  
  
• Click on the view details to see the progress of your account cancellation or revert your decision to cancel.