What are the different types of relationships in Freshservice?

Relationships types are used to define the way assets and other entities are linked to each other in your organization. For example, a relationship type called “Runs on” can help you understand that a service or an application is running on a specific server. Similarly the relationship “Contains” can be used to describe the different components that are contained in a technical or business service. 

You can use the default relationships types in Freshservice or create a relationship type that best describes the kind of relationship you wish to maintain in Freshservice. Relationships can be created between Assets, Requesters/Agents, Departments and Locations.

You can also choose to add a custom relationship type to Freshservice by giving it a name and an equivalent inverse relationship.

• Login to Freshservice as an administrator.
• Go to Admin > Asset Management > Relationship Types. If your account has more than one workspace, navigate to Admin > Global Settings > Asset Management > Relationship Types.
• You will be able to see the list of default relationships.
• Click New Relationship Type.
• Enter downstream and upstream relationship type names.
• Add a meaningful description to it if necessary.
• Click on Save to finish adding your new relationship.