How to notify the Requester when a ticket is closed or resolved?

Modified on Mon, 21 Aug, 2023 at 4:44 PM

We have two notifications available under Email notifications in Admin and you can enable them as per your requirement.


For ticket Resolution - ‘Agent Solves the ticket’

For ticket Closure - ‘Agent Closes the ticket’

Navigation path : Admin -> Account Settings - Email Notifications -> Requester notifications

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article