IT asset attributes discovered by Discovery Agent and Probe

These are the attributes discovered by the Freshservice Discovery Tools for different types of devices.

Laptops, Desktops and Servers (Mac, Windows and Linux)

Discovery Source: Discovery Agent & Probe

Asset Details

• Device Name 
• Asset Type
• Product
• Manufacturer 
• Serial Number
• Last Audit Date
• OS
• OS Version
• OS Service Pack
• Memory
• Disk Space
• CPU Speed
• CPU Core Count
• Mac Address
• UUID
• Hostname
• IP Address
• Last Login By (For Mac & Win)

Software

All software applications installed on the devices will be discovered and added to Freshservice. 

• Software Name
• Version
• Installed On date (only for Windows)

Note: For Linux devices, the installed software is not discovered.

Components

1. Processor
2. Memory
3. Logical Drive
4. Network Adapter

Network Devices - Printers, Scanners, Routers, Access Points and Switches 

Discovery Source: Discovery Probe (SNMP Scans)

Asset Details

• Device Name
• Asset Type 
• Description 
• Product 
• Manufacturer 
• Last Audit Date
• Firmware 
• Firmware Version
• Mac Address
• IP Address

Components (All network devices except Printers)

• Interfaces

Components (Printers)

• Interfaces
• Input Units
• Output Units
• Marker Supply Units

VMWare Servers

Discovery Source: Discovery Probe

Asset Details

• Device Name 
• Asset Type
• Product
• Manufacturer 
• Serial Number
• Last Audit Date
• OS
• OS Version
• OS Service Pack
• Memory
• Disk Space
• CPU Speed
• CPU Core Count
• Mac Address
• UUID
• Hostname
• IP Address

Components

1. Processor
2. Data Store

Virtual Machines

VMs hosted on the VM Server is listed under the Virtual Machines tab with the following info:

• Name
• OS
• UUID
• CPU
• Memory