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Manage Agents and Teams (10)

Everything you need to invite your support team into Freshdesk, organize them into groups and get them started supporting customers

Add support agents

Modified on Tue, 14 Jul at 7:45 PM
Understand Full-time vs Occasional Agents

Modified on Wed, 5 Feb, 2025 at 11:25 AM
Organize Agents into Groups

Modified on Thu, 18 Dec, 2025 at 11:46 AM
Configure Custom agent status

Modified on Thu, 18 Dec, 2025 at 11:46 AM
Deactivate or Delete Support Agents

Modified on Thu, 11 Jul, 2024 at 12:28 PM
Setting up Agent Shifts in Freshdesk

Modified on Mon, 1 Dec, 2025 at 4:38 PM
Schedule Out of Office

Modified on Thu, 26 Sep, 2024 at 11:07 AM
Centralized Omnichannel agent management (Classic Omnichannel)

Modified on Mon, 1 Dec, 2025 at 3:59 PM
What is Omnichannel Custom Agent Status (Classic Omnichannel)

Modified on Mon, 1 Dec, 2025 at 4:03 PM
What are Omnichannel Groups? (Classic Freshdesk Omnichannel)

Modified on Mon, 1 Dec, 2025 at 4:27 PM