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Reports (38)

How to pull reports of service requests that came in?

Modified on Thu, 7 May, 2020 at 5:09 PM
What is the date range available for default and custom reports?

Modified on Wed, 18 Sep, 2019 at 5:03 AM
Why do I see the number of resolved tickets more than received in a report?

Modified on Wed, 18 Sep, 2019 at 5:04 AM
What is the difference between Average Customer Interactions and Average Agent Interactions?

Modified on Thu, 7 May, 2020 at 5:14 PM
Does the response time in the ticket include weekends?

Modified on Wed, 18 Sep, 2019 at 2:01 PM
What does the red and green arrow in the default reports signify and how is the percentile calculated?

Modified on Wed, 18 Sep, 2019 at 2:02 PM
How to find the first response status of a ticket for which there is no first response given?

Modified on Thu, 7 May, 2020 at 5:15 PM
How to run report on Top 10 tickets with the oldest updates?

Modified on Wed, 18 Sep, 2019 at 2:03 PM
Is it possible to filter a report by OS version?

Modified on Wed, 18 Sep, 2019 at 2:04 PM
How are backlog tickets in the reports calculated?

Modified on Tue, 25 Jul, 2023 at 5:27 PM