Skip to main content

Incidents & Service Request (16)

Can requesters see conversations agents have with third parties?

Modified on Sun, 22 Sep, 2019 at 4:20 PM
Why do some tickets have approval tab and some don't?

Modified on Sun, 22 Sep, 2019 at 4:20 PM
What are the bulk actions available for tickets?

Modified on Wed, 3 May, 2023 at 12:41 PM
Why have tags when there are filters?

Modified on Sun, 22 Sep, 2019 at 4:21 PM
Creating incident categories in Freshservice

Modified on Thu, 9 Jan, 2025 at 12:37 PM
How do sub-categories work?

Modified on Sun, 22 Sep, 2019 at 4:25 PM