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Email (21)

Can an email address be automatically added in the CC for replies?

Modified on Wed, 18 Sep, 2019 at 5:59 AM
Can I change the properties of a ticket while replying as an agent from my mailbox?

Modified on Tue, 19 Sep, 2023 at 12:59 PM
Can an agent reply from their mailbox and have it added as a private note instead of a public note?

Modified on Wed, 18 Sep, 2019 at 6:01 AM
The agents are also receiving the tickets in their mailbox apart from the service desk. What could be the reason?

Modified on Wed, 18 Sep, 2019 at 6:04 AM
Can I send an Escalation email to multiple agents?

Modified on Wed, 18 Sep, 2019 at 6:04 AM
How do I change the font in Email Notifications and Replies?

Modified on Wed, 18 Sep, 2019 at 6:05 AM
Emails are not going through to the customer from Freshservice. How to go about this?

Modified on Mon, 21 Aug, 2023 at 7:07 PM
Why aren't tickets getting created, even after adding the support email address in Freshservice?

Modified on Mon, 21 Aug, 2023 at 7:09 PM
How to prevent tickets from being created if the support email address is in the CC or BCC of an email?

Modified on Wed, 18 Sep, 2019 at 6:07 AM
Why aren't tickets getting created for emails that are manually forwarded from the service desk email address to Freshservice forwarding email address?

Modified on Wed, 18 Sep, 2019 at 6:08 AM