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Priority Matrix (3)

How to set the Priority of the tickets automatically?

Modified on Mon, 22 May, 2023 at 9:24 AM
Why are tickets coming in with a Low priority even if the Urgency and Impact have been set?

Modified on Thu, 7 May, 2020 at 4:46 PM
Why I am not able to set the priority of a ticket using Impact and Urgency for Service request tickets?

Modified on Thu, 7 May, 2020 at 4:47 PM