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Workflow Automator (36)

Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.

Create workflows using Workflow Automator

Modified on Wed, 19 Aug at 9:49 PM
Using Webhooks with the Workflow Automator

Modified on Fri, 29 Sep, 2023 at 3:44 PM
Setting Hierarchical Approvals for Service Requests (using Workflow Automator)

Modified on Wed, 3 Jul, 2024 at 4:28 PM
Manage Reopening of Resolved/Closed Tickets With Thank You Detector

Modified on Mon, 20 May, 2024 at 4:07 PM
Auto-assigning Tickets to Agents in a Group (Round Robin)

Modified on Tue, 18 Nov, 2025 at 5:56 PM
Enabling Actions on Associated Tickets in Change Workflows

Modified on Tue, 3 Oct, 2023 at 2:10 PM
Automating Asset Lifecycle

Modified on Tue, 3 Oct, 2023 at 2:13 PM
Setting up Task Automations

Modified on Tue, 3 Oct, 2023 at 2:14 PM
Powerful Placeholders with Liquid Filters

Modified on Mon, 2 Mar at 11:48 AM
Web Request Node

Modified on Fri, 10 Jul at 9:13 PM