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Knowledge Base (16)

Enable nested folders with enhanced knowledge base hierarchy

Modified on Tue, 18 Nov, 2025 at 6:10 PM
How to manage article versions in your Freshservice/FSBT knowledge base?

Modified on Tue, 18 Nov, 2025 at 6:13 PM
Manage knowledge base articles for service desk

Modified on Thu, 12 Mar at 1:55 PM
Knowledge base article lifecycle enhancements

Modified on Thu, 11 Jun at 12:41 PM
Create and manage article templates in knowledge base

Modified on Wed, 29 Jul at 4:58 PM
Import external knowledge solutions and content into Freshservice

Modified on Mon, 7 Sep at 1:01 PM