Link a change to an incident

Link a change to an incident to track the relationship between service disruptions and the changes made to resolve them.

Freshservice lets you create a

• Change initiated by this incident - Select this option when the incident requires a change to restore or improve service.

• Change initiating this incident - Select this option when a change caused the incident.

Follow these steps to link a change to an Incident.

1. Go to the incident you want to link to a change.

2. Click Associate.

3. If the incident requires a change to restore or improve service, follow these substeps:

   1. Click Change initiated by this ticket.
      The Associate a change section form is displayed.
      

   2. To create a new change, select New Change and create a new change.
      Or, if you want to link to an existing change, select Existing Change and select from the available list of change.

   3. Click Associate.

4. If a change caused the incident, follow these substeps:

   1. Click Change initiating this ticket.
      The Associate a change section is displayed and it shows an existing list of change.
      

   2. Select a change from the list.

   3. Click Associate.

The change is linked to the incident and it is displayed under Associations as shown in the following image.