Why is date format displayed in Analytics different from the one configured in the service desk settings?

Modified on Wed, 29 May, 2024 at 11:48 PM

Date fields within Freshservice Analytics follow different formats on each page and is not controlled by the date format settings configured under Admin → Service Desk Rebranding. The formats are explained below:

  • The Analytics home page follows the "MM/DD/YYYY" format (For example, 04/25/2024).
  • In charts and underlying data, the date format followed is "Day, Date Month Year" (For example, Thu, 25 April 2024).

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