Incorrect Ticket status in historical data reports

Modified on Thu, 1 Feb, 2024 at 2:01 PM

In some reports, where ticket status is shown against time metrics such as 'Time spent by agent' the report may show the status of a closed ticket as 'Open' with respect to the time metric. Here, the probable reason could be that there is no value available for time spent in the closed status. 

An example of such a report behaviour can be found in below snippet:

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article