Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.
The Freshchat App ID and Token are required to integrate the app with Freshservice/FSBT. Here is where you can find them
Go to “Admin” settings in Freshchat. Then navigate to Chat settings -> Chat widget settings.
Go to “Account Settings” under section “Setup”
Go to Integration Settings and find your App ID and Web Messenger Token
To learn more about setting up the Freshchat integration, you can refer the guide here.
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