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            Analytics features for each plan

            Modified on Tue, 17 Mar at 4:45 PM

            Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.


            Free (Sprout)Growth (Blossom)Pro (Garden/Estate)Enterprise (Forest)
            Curated reports (Old)
            Ticket volume trendYYYY
            Helpdesk reports (Performance & Ticket Volume)NYYY
            Timesheet summary reportNYYY
            Agent performanceNNYY
            Group performanceNNYY
            Satisfaction survey reportNNYY
            Performance distributionNNYY
            Top Customer analysisNNYY
            Ticket Lifecycle reportNNYY
            Knowledge base reportNNYY
            Canned Responses ReportNNYY
            Average Handling TimeNNYY
            Freddy Triage reportNNNY
            Freddy Emailbot reportNNNY
            Freddy Canned Response reportNNNY
            Curated reports (New)



            Agent Performance ReportYY
            		Y
            		Y
            Performance ReportY
            		Y
            		Y
            		Y
            Session Usage ReportY
            		Y
            		Y
            		Y
            AI Agent Performance Report
            (Requires Freddy AI add-on)
            		Y
            		Y
            		Y
            		Y
            Session Usage SummaryY
            		Y
            		Y
            		Y
            AI Agent vs Human Agent Comparison Report
            (Available only in Freshdesk Omni)
            		Y
            		Y
            		Y
            		Y
            Email AI Agent Performance ReportY
            		Y
            		Y
            		Y
            Freddy AI Copilot Usage Report
            (Requires Freddy AI add-on)
            		Y
            		Y
            		Y
            		Y
            Resolution & Response Time ReportY
            		Y
            		Y
            		Y
            Customer Analysis ReportY
            		Y
            		Y
            		Y
            Timesheet Summary ReportNY
            		Y
            		Y
            SLA ReportY
            		Y
            		Y
            		Y
            Backlogs - Unresolved TicketY
            		Y
            		Y
            		Y
            Ticket Lifecycle ReportY
            		Y
            		Y
            		Y
            Tickets Creation & Assignment ReportY
            		Y
            		Y
            		Y
            Support Overview ReportY
            		Y
            		Y
            		Y
            Adoption ReportNNY
            		Y
            Satisfaction Survey ReportNNY
            		Y
            Freddy Report
            (Requires Freddy AI add-on)            		Y
            		Y
            		Y
            		Y
            Report level functionalities
            Report level - SearchYYYY
            Report level - FiltersYYYY
            Report level - SaveNYYY
            Report level - DeleteNYYY
            Report level - ScheduleNNYY
            Report level - ExportNNYY
            Advanced reporting
            Custom reportingNNYY
            Add widgetsNNYY
            Widget level - SearchNNYY
            Widget level - ScheduleNNYY
            Widget level - ExportNNYY
            Widget level - Save & Save AsNNYY
            Widget level - FilterNNYY
            Widget level - DeleteNNYY
            Change chart (Visualization)NNYY
            Add to reportsNNYY
            Other capabilities
            Clone reportNYYY
            PresentNYYY
            Underlying dataNNYY
            Text widgetsNNYY
            Widget page stylingNNYY
            Data exportNNYY
            Three-level data drill downNNYY



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