Few cases such as deletion of an Agent/ CAB/User/Group/Location/Department/Service item/ Service category are not captured in the change list and will not be synced to your Freshservice account as deleting such key entities would have a huge impact on existing tickets in your Freshservice account.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article