Email support cannot be deactivated in Freshservice and a default support email address is mandatory for all accounts. However, you would be able to use a workflow automator (Admin-->Workflow Automator>New Ticket Automator), to automatically "Delete the ticket" or "Mark as Spam" when the "Source is Email".
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article