How to forward tickets to a third-party who is not an agent?

There might be instances where a ticket conversation would have to be forwarded to a third party, that is not a part of your helpdesk. For example, if you would like to forward the ticket to your Inventory Partner or to the Dev Team, you can have it done by the following methods:

1. Click on the Forward button in a ticket.

2. Enter the third party address in the To field.

Note: You will not be able to find the 'forward' option for Private notes added to the ticket.