You can create a Time Sheet report for getting the billable work done by an agent. Navigate to Analytics -> New Report -> Drag and drop a chart -> Enter 'Timesheet' in Metric and include 'Billable is true' , Agent name is 'agent_name' as shown in the below image. You change the agent name under edit, and you also have the option to group by company, date, agent, group, or name.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article