Can I have shared fields between incidents and changes?

You can streamline your workflow by using shared fields between incidents and changes. 

The default shared fields like Category, Group, Agent, Department, and Priority are already available in all modules, like tickets, changes, problems, and releases. 

By utilizing the data sourcing option under Dropdown and Multi-select dropdowns, you can fetch entities for data sets such as Locations, Requesters, Agents, Assets, Users, and Departments.


Contact our support team at support@freshservice.com to learn how to set up data sourcing for shared fields and simplify your workflow today.